Frequently Asked Questions

Frequently asked questions are listed below. If you can't find the answer here, don't hesitate to contact us.

ORDERING

What payment methods are available?

We currently accept the following payment methods: Visa, Mastercard, American Express and PayPal.

Are my card details secure?

We understand that your online security is of paramount importance. We are committed to providing a secure online shopping environment that goes above and beyond industry security standards and guidelines through our payments service provider.

For more information, please see our privacy and security policy.

Can I amend or cancel my order?

We cannot take further payment for additional items, or issue refunds for detractions once your order has been placed. As such, we are unable to make any amendments to your order.

There is a very limited window where we may be able to cancel your order prior to dispatch. If you would like to cancel your order, please contact our Customer Care team right away.

DELIVERY

What are my delivery options?

We deliver orders in the United States through our partner couriers. Your delivery is automatically arranged following checkout.

How much is delivery and how long will it take?

Our delivery services vary depending on where you are, but you can normally expect your order within three weeks of purchase.

How can I track my order?

When your order leaves our warehouse, you will be sent a dispatch confirmation email - within this will be your tracking number.

Can I change my delivery address?

We can attempt to change your delivery address up to the point of dispatch. Please note that this may not always be possible due to the speed at which some orders are shipped.

Please contact our Customer Care team with your order details as soon as possible to get your order updated.

What is your returns policy?

We hope that you will be happy with your order. However, if a product is damaged in delivery to you, we will be happy to replace it free of additional charge. Please contact our Customer Care team with details of the damaged product within 5 working days of delivery.

All other sales are final.